Terms of Service

1. Acceptance of Terms

By accessing or using the Venue Engine platform ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service. These terms apply to all users, including tenants (business owners) and visitors to tenant websites hosted on our platform.

2. Description of Service

Venue Engine provides a managed website-as-a-service platform for hospitality businesses. We build, host, and maintain websites on behalf of our clients ("Tenants"). Our service includes website hosting, content management, domain configuration, and ongoing maintenance.

3. Account Registration

To use the Service as a Tenant, you must provide accurate and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

4. Fees & Payment

• Subscription fees are billed monthly in advance as described on our pricing page.
• All fees are quoted in Australian Dollars (AUD) unless otherwise stated.
• We reserve the right to change pricing with 30 days' written notice.
• Failure to pay may result in suspension or termination of your account and hosted website.

5. Content & Intellectual Property

You retain ownership of all content (text, images, menus, logos) you upload to the platform. By uploading content, you grant Venue Engine a non-exclusive, worldwide licence to host, display, and distribute that content for the purpose of providing the Service.

The Venue Engine platform, including its design, code, and branding, remains the intellectual property of Venue Engine. You may not copy, modify, or redistribute any part of the platform without our written consent.

6. Acceptable Use

You agree not to use the Service to:

• Upload or distribute unlawful, harmful, or offensive content.
• Infringe on the intellectual property rights of others.
• Attempt to gain unauthorised access to the platform or other users' data.
• Introduce malicious code, viruses, or other harmful technologies.
• Use the Service for any purpose other than operating a legitimate hospitality business website.

7. Availability & Uptime

We strive to maintain high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable notice. We are not liable for downtime caused by factors beyond our control, including third-party service outages or force majeure events.

8. Termination

Either party may terminate the agreement at any time with 30 days' written notice. Upon termination, we will provide a reasonable period to export your content. We reserve the right to immediately suspend or terminate accounts that violate these terms.

9. Limitation of Liability

To the maximum extent permitted by law, Venue Engine shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service. Our total liability shall not exceed the fees paid by you in the twelve (12) months preceding the claim.

10. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes shall be resolved in the courts of Victoria.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or a notice on the platform. Continued use of the Service after changes take effect constitutes acceptance of the revised terms.

12. Contact Us

If you have questions about these Terms, please contact us at info@venueengine.app.