Privacy Policy

1. Introduction

Venue Engine ("we", "us", or "our") operates the venueengine.app website and the Venue Engine platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and business details you provide when signing up or contacting us.
• Usage Data: Pages visited, time spent on pages, browser type, device information, and IP address collected automatically through cookies and similar technologies.
• Content Data: Text, images, menus, and other content you upload to the platform for your hosted website.

3. How We Use Your Information

• To provide, operate, and maintain our services.
• To manage your account and process payments.
• To communicate with you about updates, support, and promotional materials.
• To monitor and analyse usage patterns to improve our platform.
• To detect, prevent, and address technical issues or security threats.

4. Data Sharing & Third Parties

We do not sell your personal information. We may share data with trusted third-party service providers who assist us in operating our platform (e.g. hosting, payment processing, analytics). These providers are contractually obligated to protect your data and use it only for the purposes we specify.

5. Data Storage & Security

Your data is stored on secure servers hosted in Australia. We implement industry-standard security measures including encryption in transit (TLS) and at rest. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience. You may configure your browser to refuse cookies, though some features of the platform may not function properly without them.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent for data processing at any time.
• Request a copy of your data in a portable format.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at info@venueengine.app.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at info@venueengine.app.